We invented
How we think_
We know American customers.
We are Human Powered. Everything at Beliveo is powered by our people. We are Client-centric & Results-Oriented. To fulfill our clients’ needs we need to provide the expected results … and more. We strive to provide our clients with more than just a contact center solution. The insights and expertise we have developed through the years are freely shared for the benefit of our clients and we are constantly learning and sharing new ones
01
People Serving People_
The way to turn our customers into promoters is by first turning our collaborators into promoters. If our collaborators work as a team with management focused on the end-customer, their performance, skills and knowledge all grow and it becomes an upward spiral where everyone wins. Happiness is not an emotion at Beliveo, it is a permanent state of mind about optimism, growth, performance, satisfaction and opportunity. And it is the best way to promote our clients´services and products to their customers.
02
People Executing_
We are Human Powered, so our humans deliver our power. Our people deliver performance. Our collaborators deliver results. Several ways of saying one thing: it is through our people that we are able to execute and satisfy our customers. It is our people that provide our clients with the experience and results they want. Our several execution processes such as onboarding or coaching-cycle together with proper training provide our agents with the knowledge and tools they need to do their best.
03
Inverted Pyramid_
We build a culture where our client is at the very top layer of the inverted pyramid, followed by our frontline agents and then by supervisors and so on. In the end everyone is looking up to the clients, so management has to go through our collaborators to get them to do their best for our clients and fill their needs. With our CEO at the bottom tip of the pyramid the whole company is looking up at our clients and making sure we exceed their expectations.
04
Culture +Process +Technology_
Our technological solutions, whether internal or external, are all implemented to do one thing only. That is to help our people perform better, faster and more efficiently. But it is our people who design the processes that are to be automated to increase performance. So we say that our culture provides the environment to build the right processes which in turn dictate what technologies we use.
05
Interpreneurship_
The best ideas and solutions often come from our frontline staff and collaborators. We promote sharing ideas and taking risks by our collaborators. Our Raise-Your-Hand tool and many other initiatives invite people to share, discuss, plan and implement ideas, big and small, often to the benefit of our clients and their customers.
06
Building Goodwill_
The best partnerships and relationships are established when all sides win together. We use an AND approach instead of an EITHER OR. Why can’t the same solution, technology or initiative provide benefits to everyone involved instead of just one? If we’re smart enough we can always find a way to make everyone satisfied and happy. It’s only a matter of will, a good will.
07
Core Business Focus_
Our ultimate goal is to let our clients focus on their core business while we focus on making their customers happier and more brand-loyal through our day to day interactions. There is no greater feeling than when our clients simply provide us their guidance and expectations and then turn around to run their business. That is what reliable means to us, the freedom for our clients to focus on their core business while they know their customers are in good hands at Beliveo.
